Alright, so today I am going to bitch about work. But, more broadly, idiot customers.
I don’t often take on customer service issues from our trade. Typically, I deal with more back office work, accounting, reaccomodations, etc. But today (and everyday for the past week due to a major issue) I have been playing “customer service.” And, to everyone out there, let me share something with you.
I know that word of mouth is important. I am highly trained to make you feel good about my company screwing you. If I tell you an answer you don’t like and you react calmly, patiently and logically – I may work with you if I can. If you come back with “you know, customers are always right and word of mouth is important in this business and a happy customer may tell 10 people but a mad customer tells 100,” you can pretty much kiss my good attitude goodbye.
The condensation that exists in that statement is so large I cannot even contain it within this post. Telling me something that your average entry level phone answerer already knows is not the way to win brownie points with my, hon. And neither is telling me you are going to “call corporate.” I got bad news for you – you just did call corporate and I told you no. And everyone after me will defer to my decision. Oh and threatening to sic your sales rep on me? Not only do I not care – they don’t care. They probably wont even contact me in regards to this.
In closing – it is not my fault you don’t understand how numbers work. It is not my fault you forgot that you final payment was due. It is not my fault that your client did not pay you. It is not my fault that you don’t read the policies. Pay for your booking, read the information we send to the trade and if you don’t like the reaccomodation offer – cancel. And no, I don’t care that you are going to “take your business elsewhere.” Good riddance.
I am so telling your bass :-P
I hate the “but it’s an emergency” types. Everything is an emergency with them, thereby meaning NOTHING is an emergency in my mind.
I had an “emergency” lawnmower issue Monday. They did not like me much when I asked “who’s dying?”….buttheads!
Oh I HATE the “emergency” folks. No – it is not an emergency. If something is not dying, on fire, or in serious danger there is no emergency. I don’t care what else anyone says.
My favorite was the lady who was “shocked” to have her booking cancelled “only 10 days” after her payment was due. Really? You were shocked? Because we sent you invoices. And a balance due fax. And a “hey we aren’t kidding – we will cancel this bitch” fax. And then gave you two more days. And finally, when you did not even call us ONCE we cancelled it. And you are shocked!? Did you think I was kidding?
I just want to get them a dictionary, so they know what the word “emergency” means.